Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

How do I set my notification preferences?

A

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

Q

Can I use my existing theLotter Texas account to log in to theLotter Texas - Play Lottery app and vice versa?

A

Yes. Your theLotter Texas account is a single account that can be used on theLotter Texas as well as in the theLotter Texas iOS App and the theLotter Texas Android App. Your lottery play transactions, alerts and preferences will apply and be available on all platforms.

Q

Can I play using theLotter Texas - Play Lottery App?

A

Yes, you can! You can view all the lotteries that are offered on theLotter Texas, together with the jackpot amount and time remaining until the next draw. In order to play from the apps, simply tap the BUY A TICKET button for the lottery you wish to play and select the number of lines or systematic form you wish to purchase. Enter the required number of guesses manually, including any additional numbers needed, or tap on the orange QUICK PICK button to have your numbers automatically generated. Confirm your purchase and good luck in the next draw!

Please note: as part of the process you will be transferred to theLotter Texas’s mobile website to complete your purchase. Login and number selection carry over automatically from the app to the website.

Q

What free services does theLotter Texas - Play Lottery App offer?

A

As well as giving you free access to results and information for the most exciting lotteries in your state, you can customize and receive the following alerts for free:

  • Results Alerts - receive a notification by email when the winning lottery numbers for your favourite lotteries are published on our website.
  • Jackpot Alerts - set a minimum jackpot amount and receive a notification whenever a lottery jackpot prize reaches the amount you specified.
  • Lottery Results Checker - enter your ticket numbers and check if you are a winner. You can even check up to 10 draws back.

Q

How do I set up lottery results alerts?

A

To receive a free email alert when the latest draw results for your favorite lotteries are published, tap on My Account, click on Alerts, and select Results Alerts. You can manage the list by adding lotteries to follow, or by clearing your selections.

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