Location Troubleshooting

Is Your Location Displaying Incorrectly?

If you believe you’re physically within the state, but see an error suggesting otherwise, follow these steps to improve your device's location accuracy:

• Disable VPN, proxy, or private network on your device:

  iPhone/iPad

  Android

  Mac

• If you're on Wi-Fi, try switching to mobile data, or vice versa.
• Try a different browser, such as Google Chrome instead of Safari.
• Use a different device.

If you're still having problems, contact Customer Service and provide the following details:

1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

2. 2. The error message received.

3. 3. Your device, operating system, and browser.

Customer Support

How to Turn Off VPN, Proxy, or a Private Network

iPhone/iPad

1. 1. Open Settings on your device.

   

2. 2. Tap on General → VPN & Device Management.

   
   

3. 3. Toggle OFF any active VPN connection.

   
   

If you are using Safari, we recommend deactivating iCloud Private Relay to enhance location precision:

1. 1. Open Settings on your device.

   

2. 2. Tap your name at the top to access Apple ID.

3. 3. Go to iCloud → Private Relay.

   
   

4. 4. Toggle Private Relay to OFF.

   

Still stuck? Try:

Mac

1. 1. 1. Click the Apple icon on the top left.

      

   2. 2. Click System Settings → Network → VPN.

      
      

   3. 3. Toggle OFF any active VPN connection.

      

   4. If you are using Safari, we recommend deactivating iCloud Private Relay to enhance location precision:

      1. 1. Click the Apple icon on the top left.

         

      2. 2. Select System Settings from the dropdown menu.

      3. 3. Click your name or Apple ID at the top.

      4. 4. Select iCloud from the list of options.

         

      5. 5. Find Private Relay (Beta) in the iCloud settings and toggle it OFF.

         

      6. 6. Confirm your choice.

         

   Still stuck? Try:

   Alternative solutions

   Android

   1. 1. Open Settings on your device.

      

   2. 2. Tap on Connections → More connection settings → VPN.

      

   3. 3. Toggle OFF any active VPN connection.

   Still stuck? Try:

   Alternative solutions

   How to Proceed If Your Location Couldn't Be Verified

   Did you encounter one of the following error messages?

   • "We’re unable to verify your location."

   • "Our ability to know your location was blocked."

   Choose where you're having a problem:

   Chrome	Safari
   Chrome on iOS Mobile Device Android Mobile Device Windows/Mac	iOS Mac

   Firefox	Edge
   Firefox on Windows/Mac	Edge on Windows/Mac

   Safari on an iOS Mobile Device

   1. 1. Open Settings on your mobile device.

      

   2. 2. Scroll down and tap Privacy & Security.

      

   3. 3. Location Serivces → ON.

      

   4. 4. From the dropdown menu that appears, choose Safari Websites.

      

   5. 5. Select "While Using the App" and then toggle "Precise Location" to ON.

      

   6. 6. Open Safari, go back to tx.thelotter.com, and tap on "Confirm" or "Next" to complete your order.

      

   Should this fail to resolve the issue:

   1. 1. Open Settings.

      

   2. 2. Tap General.

      

   3. 3. Scroll down and select Transfer or Reset iPhone.

      

   4. 4. Tap Reset.

      

   5. 5. Tap Reset Location & Privacy, enter your device password if required, then tap Reset Settings.

      

   6. 6. Open Safari, return to tx.thelotter.com, and tap “Confirm/Next” to finalize your order.

      
   
   

   If you're still having problems, contact Customer Service and provide the following details:

   1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

   2. 2. The error message received.

   3. 3. Your device, operating system, and browser.

   Customer Support

   Chrome on iOS Mobile Device

   1. 1. Open Settings on your mobile device.

      

   2. 2. Scroll down and tap Privacy & Security.

   

   3. 3. Location Services → ON.

   
   4. Select Chrome from the list.
   
   5. Select the option While Using the App and toggle Precise Location to ON.
   
   6. Open Chrome, return to tx.thelotter.com, and tap again on Confirm/Next to confirm your order.
   

   If you're still having problems, contact Customer Service and provide the following details:

   1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

   2. 2. The error message received.

   3. 3. Your device, operating system, and browser.

   Customer Support
   
   
   

   If you're still receiving the following error message - "Our ability to know your location was blocked":

   
   

   1. 1. Tap the three-dot Menu at the top bar.

      
   
   

   2. 2. Scroll down and tap Settings.

      
   
   

   3. 3. Tap Site Settings.

      
   
   

   4. 4. Tap Location.

      
   
   

   5. 5. In the Blocked section, toggle Allow for tx.thelotter.com.

      
      
   
   

   6. 6. Return to tx.thelotter.com and tap Confirm/Next to complete the process.

      
   
   

   If you're still having problems, contact Customer Service and provide the following details:

   1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

   2. 2. The error message received.

   3. 3. Your device, operating system, and browser.

   Customer Support

   Chrome on Android Mobile Device

   1. 1. Tap the Options icon to the left of the address bar.

      

   2. 2. From the dropdown menu, choose Permissions.

      

   3. 3. Under the “Permissions” section, tap on Reset permissions.

      

   4. 4. Tap on the Reset button.

      

   5. 5. Return to tx.thelotter.com, and tap again on Confirm/Next to confirm the order.

      

   If you're still receiving the following error message - "Our ability to know your location was blocked":

   1. 1. Tap on the three dots Menu icon at the top bar.

      

   2. 2. Scroll down and tap on Settings.

      

   3. 3. Tap Site Settings, and then Location.

      
      

   4. 4. In the Blocked section, toggle Allow on the TheLotter Texas.

      
      

   5. 5. Return to TheLotter Texas and tap on Confirm/Next to confirm the order.

      

   6. 6. Proceed based on the instructions in the subsequent pop-ups.

   If you're still having problems, contact Customer Service and provide the following details:

   1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

   2. 2. The error message received.

   3. 3. Your device, operating system, and browser.

   Customer Support
   Safari on Mac
   1. 1. Click Safari in the top menu bar.

   

   2. 2. Select "Settings" (or "Preferences", depending on your version).

   

   3. 3. Click the "Websites" tab at the top.

   

   4. 4. Scroll down the sidebar on the left and select "Location".

   

   5. 5. Locate tx.thelotter.com and select "Allow" from the dropdown menu.

   

   6. 6. Close the Settings/Preferences window.

      

   7. 7. Reload the page, and click on Confirm/Next to validate your order.

   
   If you're still having problems, contact Customer Service and provide the following details:
   1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

   2. 2. The error message received.

   3. 3. Your device, operating system, and browser.
   Customer Support
   Chrome on Windows/Mac
   1. 1. 1. Click the Options icon to the left of the address bar, and then select Site Settings from the dropdown menu.

      
      

      2. 2. Navigate to Permissions under Privacy and Security, and scroll down to Location.

      
      

      3. 3. Select Allow from the dropdown menu to the right.

      

      4. 4. Close the Settings tab and return to tx.thelotter.com.

      6. 5. Reload the page, and click on Confirm/Next to validate your order.

      
      

      If you're still having problems, contact Customer Service and provide the following details:

      1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

      2. 2. The error message received.

      3. 3. Your device, operating system, and browser.

      Customer Support
      Firefox on Windows/Mac
      1. 1. Click the Location error icon to the left of the address bar.

      

      2. 2. Under the Permissions section, click on the X icon next to Blocked Temporarily.

      

      3. 3. Reload the page, and click on Confirm/Next to confirm the order.

      
      
      If you're still having problems, contact Customer Service and provide the following details:
      1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

      2. 2. The error message received.

      3. 3. Your device, operating system, and browser.
      Customer Support
      Edge on Windows/Mac
      1. 1. Click the Lock icon to the left of the address bar.

      

      2. 2. Click on “Permissions for this site” from the dropdown menu.

      

      3. 3. Locate the “Location” option, and select “Allow” from the dropdown menu next to it.

      

      4. 4. Close the Settings tab and return to tx.thelotter.com.

      5. 5. Reload the page, and click on Confirm/Next to confirm the order.

      
      

      If you're still having problems, contact Customer Service and provide the following details:

      1. 1. The action you were trying to perform (e.g., order, deposit, login, registration, etc.).

      2. 2. The error message received.

      3. 3. Your device, operating system, and browser.

      Customer Support