Frequently Asked Questions

To make a withdrawal, sign in to your account and select "Withdraw". Choose a payment method you have previously used for payments and/or deposits, and the amount you wish to withdraw. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations. Winnings can also be withdrawn with a bank transfer.

The payment methods available for withdrawals are listed on the Payment Methods page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method; and if you've paid more than you have withdrawn with the payment method.

Due to operational reasons, withdrawals are not available for all payment methods.

You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.

All withdrawals must be approved by Accounting. Your request will be processed within 24 hours – then the withdrawal will either be approved or our customer support team will contact you with further inquiries.

If your withdrawal request is refused, you will receive an email with an explanation from customer support. The most likely reasons are that you have tried to withdraw to a different payment method than you used for payment or that you have requested to withdraw an amount bigger than what is allowed. (You can only withdraw an amount that is less than or equal to the amount originally paid with that payment method. The rest of your withdrawal should be done with a bank transfer). If you're requesting a withdrawal via bank transfer, please check that the bank transfer details given are correct, as incorrect details will also lead to a refusal.

In certain cases you may be asked to verify your identity before we process your withdrawal request. This could be for one or more of the following reasons:

• Our regulatory obligation to perform due diligence on our clients.
• Our risk management procedures.
• Your withdrawal request was made via a bank transfer.
• The amount of your requested withdrawal.

Please follow the instructions sent to you by email to start the verification process.

Once the withdrawal request is approved, the funds may take 3-5 days for credit cards and eWallets and 7-14 days for bank transfers to appear in your account. Please contact Customer Support if you have not received the amount within this timeframe.

Please note: We do our utmost to process your withdrawal request as quickly as possible but due to security concerns (including account verification) and occasional circumstances beyond our control, delays may occur.

No. We do not take any commission/fee on your withdrawal, but local bank fees may apply.