Frequently Asked Questions

Secondary winnings up to $600 will be transferred to your account shortly after receipt of the prize from the Texas State Lottery. You will need to collect prizes over that amount, including jackpot prizes, in person at offices of the Texas Lottery. In that case, our Customer Service Team will coordinate with you how you will receive your winning tickets.

You may use your winnings for future participation in lottery draws or you can choose to withdraw all, or part of them. Your purchases on the site are debited first from your account's balance, and when your account's balance is not sufficient the remaining cost is charged against your default payment method.

Texas Lottery Commission regulations allow winners of prizes over $1 million to collect their lottery prizes while remaining anonymous. Based on these regulations, your identity may become public on smaller wins.

If you win a lottery prize on tickets purchased at TheLotter Texas, non-identifying information (your first name, the first letter of your last name, and the location of your residence) may be published on our website. If you wish to remove any such display of your personal details, please contact the Customer Service team.

All winnings on lottery tickets purchased at TheLotter Texas are paid out commission-free, regardless of the amount. If you choose to withdraw your lottery wins via a bank transfer, a bank transfer fee from your bank may apply.

When you win the jackpot, we will immediately notify you and a member of our Customer Service team will contact you directly to coordinate how you will get your winning ticket so that you can collect your prize in person. We will advise you, where possible, in the win collection process.

Texas Lottery Commission regulations allow you to collect your jackpot prize while remaining anonymous. TheLotter Texas will never disclose a winner's identity without their consent.

We highly recommend that you consult with financial and legal experts to discuss ways of collecting your jackpot prize money while continuing to maintain your privacy.

Jackpot and top prize winners are offered a choice between receiving their prize in annual payments over time or as a lump-sum cash payment. If you choose the annual payment option, your prize will be paid out in installments over a fixed number of years. If you choose the lump sum cash option, you will receive the current cash value of the advertised prize amount. In both cases, relevant state and federal taxes are withheld before prizes are paid out.

Yes. The Texas Lottery Commission (TLC) withholds taxes before prize money is paid out. The TLC is required to report all prizes over $600, or when the prize is at least 300 times the amount of the per board wager, to the Internal Revenue Service.

For prizes over $600, the Texas Lottery Commission is required to withhold 24% for lottery winnings, less the wager. For lottery winners who are not citizens or residents of the United States, the Texas Lottery Commission is required to withhold 30% in federal taxes for prizes over $600.

In addition, according to the Internal Revenue Service, winnings from lotteries and raffles are considered gambling winnings. After the end of the year, the Texas Lottery Commission will send each winner a Form W2-G report showing the amount of lottery prize payments to be reported as income and the amounts of federal and state taxes withheld to be reported as credits on the winner’s federal and state tax returns.

If you have any questions about your tax liability after a lottery win, please consult a professional tax advisor.

Our payout system is fully automated and regularly audited. Winnings up to $600 are transferred to players' accounts shortly after they have been received from the official lottery operator. Winners of prizes of $600 and up will need to collect their prizes personally. In this case, we will coordinate with the player how they will receive their winning ticket(s).

As specified in our Terms of Service, lottery tickets are owned by the player, not by TheLotter Texas. TheLotter Texas provides a lottery ticket courier service buying official lottery tickets on our customers’ behalf, but has no legal claim to their tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document), we will also provide our customers with ample proof of ownership.

First, when you buy a lottery ticket on our site, you immediately receive proof of purchase in the form of a confirmation email. Second, each transaction is permanently stored in your account, where it can be viewed and printed at any time. And finally, a scanned copy of your ticket is available in the My Account section, proving that the actual ticket was indeed purchased on your behalf. The scan displays the number selection and relevant draw information, as well as a serial code unique to each ticket. These items (legal agreement, proof of purchase, and the image of the actual ticket) firmly establish that the ticket legally belongs to you.

Our entire operation is geared to ensure that we maintain our reputation as the industry-leading online lottery ticket purchasing service. Our track record shows that winning players get their money.

Yes. According to Texas Lottery Commission (TLC) regulations, an individual who wins a lottery prize of $1 million or more is eligible to remain anonymous. Winners of such prizes must specify their choice to remain anonymous when they claim their prize. If, however, a jackpot winner chooses to receive period installment payments of their prize (annuity), the Texas Lottery may release the winner's name 30 days after the person claims the lottery prize. Names of legal entity prize winners and authorized representatives (who are not beneficial owners) may be released by the TLC at any time after making a claim for a lottery prize.

TheLotter Texas will never disclose a winner's identity without their consent.

We highly recommend that jackpot winners consult with financial and legal experts to discuss ways of collecting their prize money while continuing to maintain their privacy.

Prizes in a lottery draw other than the jackpot are considered secondary prizes. Each lottery has its own prize division setup, defining the prizes and odds for partial matches. Secondary winnings can be small amounts of money or prizes in the millions, depending on the game, prize divisions, and inclusion of a multiplier feature.

Secondary prizes are always paid out in a lump sum cash payment after relevant taxes have been deducted.

To win a lottery jackpot, all of the numbers on your lottery ticket must match those selected in the draw. If your numbers constitute a partial match with those drawn, you could be entitled to a secondary prize, but this is dependent on the specific lottery’s rules and prize divisions.

If you think that your ticket entitles you to a prize, check to make sure that your matching numbers are all in the same line. Please keep in mind that each line you purchase is actually an independent unit. Also, make sure that you are comparing your ticket with the results of the correct lottery draw and date you played.

If you are still unsure whether your ticket is eligible for a lottery prize, please contact us.