How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Service team will be happy to assist you further!
Top 5 Questions
About theLotter Texas

Registration & Account

Show
Q

How do I start playing?

A

Starting to play is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to play!

Q

How do I set my notification preferences?

A

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

Q

How do I change my password?

A

To change your password, please visit Personal Details, list your existing password and your choice for a new password. Please note that your password have 8-15 characters and include one uppercase letter, one lowercase letter, and one number. = < /> are invalid characters.

If you have forgotten your password, please click here.

Q

What information does theLotter Texas receive if I register with Facebook?

A

When registering at our site through Facebook, theLotter Texas receives access to your Facebook public information. theLotter Texas will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favorite lotteries online.

Q

Where can I view a summary of all my transactions on the site?

A

You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

Q

How do I close my account?

A

If you wish to close your account and be removed from our mailing list, please go to Personal Details and make your account status "closed" in the drop down menu at the bottom of the page.

Q

I tried to close my account, but the site tells me I can’t. Why is it not working?

A

If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.

Q

Why can't I play if I'm not in Texas?

A

According to Texas state regulations, you can only play at theLotter Texas when you are physically present in the state. If you are a Texas resident, you will not be able to play the lottery on our site when you are outside the state, for example, on vacation or on a business trip. We are required to verify our customers' location during each login to ensure compliance with these laws.

Q

How is the age of a player verified during the registration process?

A

Individuals under the age of 18 are prohibited from registering an account and/or using our services. In order to adhere to state regulatory requirements, we are required to use a 3rd party supplier to collect personal information such as customers’ birthdates to ensure that they are over the age of 18. As part of our age verification process, we ask our customers to provide us with their Social Security and/or US Passport number. Proof of age is only requested once, during the account registration process at our site.

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