Frequently Asked Questions

Starting to play is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to play!

According to Texas state regulations, you can only buy tickets online at TheLotter Texas when you are physically present in the state. If you are a Texas resident, you will not be able to play the lottery on our site when you are outside the state, for example, on vacation or on a business trip. We are required to verify our customers' location during each login to ensure compliance with these laws. If you're having trouble verifying your location, please visit our location troubleshooting page for assistance.

To select which notifications you wish to receive from us, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

Individuals under the age of 18 are prohibited from registering an account and/or using our services. In order to adhere to state regulatory requirements, we are required to use a 3rd party supplier to collect personal information such as customers’ birthdates to ensure that they are over the age of 18.

Yes, you can. Please note that account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to it, and any remaining funds will be forfeited.

Please note, your account cannot be deleted if:

• Your account has an active or recent self-exclusion period.
• Your account’s status is frozen due to regulatory reasons.
• You have active orders or pending transactions.

To change your password, please visit the Personal Details section on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

You can see a complete summary of your one-time entries, subscriptions, multi-draws, payments, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

When registering at our site through Facebook, TheLotter Texas receives access to your Facebook public information. TheLotter Texas will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favorite lotteries online.

To delete your account:

• Go to Personal Details in My Account and click the 'Delete' button at the bottom of the page.
• In the popup that will appear, choose Delete.
• Select a reason from the dropdown menu, or choose 'Other' to specify your own.
• Confirm the deletion by entering the code sent to the email address registered to your account at TheLotter Texas.
• If successful, you will be logged out automatically and receive an email notification confirming the deletion.

Yes, you can. Please note that account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to it, and any remaining funds will be forfeited.

Please note, your account cannot be deleted if:

• Your account has an active or recent self-exclusion period.
• Your account’s status is frozen due to regulatory reasons.
• You have active orders or pending transactions.

When you delete your account, all personal data and payment method details will be promptly removed. However, in compliance with applicable regulations, some data may be retained for a required period before being permanently deleted.