Frequently Asked Questions

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What is a multi-draw?


A multi-draw package gives you the opportunity to purchase lottery tickets in advance for the upcoming draws of your favorite lottery. You select the number of draws you want to play and pay for your multi-draw package at the time of purchase. There are no additional charges afterwards.


How do I renew my multi-draw/cancel the auto-renew feature?


If you wish to automatically renew your Multi-Draw package, mark "Automatically renew this multi-draw when it expires" when you make the purchase. Alternatively, you can update this setting at any time in Multi-Draws in the auto-renew status field. You can also cancel the auto-renewal of your Multi-Draw package in its status field in your account.

To ensure that the auto-renewal of your Multi-Draw package will not be interrupted, please make sure your payment method is up to date and that you have sufficient funds in your account if you're using a pre-paid payment option.


How do I change my Multi-Draw numbers?


To change your Multi-Draw package's numbers, please go to the Play Form of the specific lottery in question, select your new favorite numbers, and click the floppy disk icon on the right side of the My Lucky Numbers button to save them.

Make sure you're using Lucky Numbers for your Multi-Draw package by following these steps: Go to My Account, click on Multi-Draws, go to the Multi-Draw package for which you wish to use your Lucky Numbers and make sure that "From My Lucky Numbers" is selected in the dropdown box. Click the Save button underneath if any changes were made.

Please note: Multi-Draw tickets are purchased as soon as a draw opens, therefore any changes to your numbers will only take effect the following draw.

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