Frequently Asked Questions

TheLotter Texas's lottery courier service enables you to view a scanned copy of the lottery ticket purchased on your behalf. The scanned ticket guarantees your exclusive ownership of the ticket and ensures that nobody but you will be able to claim the prize. To see the scan of your ticket, visit My Account and click on the relevant row and view the scan on the right side of the screen. Please note: Your scanned tickets are not sent by email, and can only be accessed in your online account.

TheLotter Texas makes every effort to ensure that you will be able to view your scanned ticket in your account prior to the draw.

In the unlikely event that we are unable to purchase your lottery ticket due to technical difficulty or circumstances beyond our control, the ticket will be cancelled and refunded to your account. We will do our best to notify you of this situation before the lottery draw takes place.

Your ticket will be securely stored at the TheLotter Texas local office which handled its purchase. The ticket will be stored in a safe vault there, and a scanned copy will be visible in your account on the site. Please visit My Account and select the relevant row to view your ticket online.

When you purchase a lottery ticket at TheLotter Texas, you receive three proofs of purchase establishing your legal right to the ticket and the prize if you win: a confirmation email; the participation information stored in your account; and a copy of the scanned ticket with your unique number selection displayed in My Account.

We will be glad to notify you when the ticket you purchased has been scanned and is visible in your account. If you would like to receive a notification for every ticket scanned, you can easily do so by adjusting your Email Notification settings.