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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
TheLotter Texas - Play Lottery Apps
Location Troubleshooting
Can I enter lottery draws without sharing my location?
No, you cannot enter lottery draws without sharing your location. State Lottery regulations require verifying that you are physically located within the state before you can order a ticket. For more information, visit our location troubleshooting page.
Why can’t you verify my location?
Your location may not be verified due to the following reasons:
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A VPN, proxy, or private network is active on your device.
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Location services on your device or browser are turned off.
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You are on a Wi-Fi network with inaccurate location data.
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The browser you're using does not allow location permissions.
For more information, visit our location troubleshooting page.
What should I do if I’m in the correct state but still getting a location-related error message?
If you’re in the correct state yet see an error:
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Disable your VPN, proxy, or private network.
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Switch from Wi-Fi to mobile data or vice versa.
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Try a different browser (e.g., Google Chrome).
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Use another device to access the service.
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If the issue persists, contact Customer Service and provide details such as the action you were attempting, the error message, and your device, operating system, and browser.
For more information, visit our location troubleshooting page.
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